Families going through the immigration process in order to bring relatives to the U.S. are used to a lot of things. They're used to high fees to fill out forms. They're used to waiting months or years after filing an I-130 to hear a response from immigration services. They're used to getting phone numbers for answering services, and never being able to speak to a live representative. Most immigrant families are used to waiting uncomfortably for their loved ones to join them in the United States.
One thing families are not used to is good customer service. Quality customer service should be a prerequisite when choosing a DNA lab for your immigration DNA test. Here are three points to consider when rating a DNA company's customer service:
1. They Answer The Phone - There's nothing like calling a company and being on hold for 20 minutes. Nobody likes to leave a message on an answering machine, never to get a call back. Your DNA company should answer the phone when you call, or return your message promptly.
2. They Do Everything For You - A lot of things need to happen in order for an immigration DNA test to fall into place. Shipments are made, appointments are scheduled, results are sent. Some laboratories put responsibilities in the hands of the client. A good laboratory will handle all shipments, appointment scheduling, and anything else you need to get your case completed.
3. They Keep You Updated - All shipments for your immigration DNA test should be tracked. A case manager should schedule all appointments and let both beneficiary and petitioner know when their appointment is. When the samples are in the DNA lab, they can be tracked through the testing process. Your results can be tracked back to the U.S. Embassy. You should be assigned a DNA case manager who will notify you of the progress of your test.
You deserve great customer service from your immigration DNA testing lab. Expect nothing less.
